PERFORMANCE MEASUREMENT INDICATORS FOR OPERATIONAL RESEARCH DIVISION

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Authors
  1. Taylor, I.W.
  2. Kluchert, R.
Corporate Authors
Operational Research Div, Ottawa ONT (CAN) Directorate of Operational Research (Joint and Land)
Abstract
The performance of scientific functions, such as Operational Research, is considered by many to be difficult to measure. A Structured Brainstorming approach has been proposed as an efficient and effective way to examine difficult problems. At the 1995 Operational Research and Analysis (ORA) Field Station meeting, this Structured Brainstorming approach was applied to the problem of developing Performance Measurement Indicators (PMI) for Operational Research and Analysis. The exercise was conducted by the staff as a training program but the results, which focus on impact, implementability, customer satisfaction, quality and favourable external review, were presented to ORA management for their consideration. Recommendations are made for ORA management D to become actively involved in assessing client satisfaction levels and determining the impact of OR studies.
Keywords
Performance indicators;Customer satisfaction;Performance measurement;Brainstorming
Report Number
ORD-JSORT-RN-9603 — Research Note
Date of publication
01 Sep 1996
Number of Pages
17
DSTKIM No
96-02910
CANDIS No
499447
Format(s):
Document Image stored on Optical Disk;Hardcopy

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