Trust in Automated Systems: Literature Review

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Authors
  1. Adams, B.D.
  2. Bruyn, L.E.
  3. Houde, S.
  4. Angelopoulos, P.A.
Corporate Authors
Defence R&D Canada - Toronto, Toronto ONT (CAN);Humansystems Inc, Guelph ONT (CAN);Saint Mary's Univ, Halifax NS (CAN)
Abstract
This report reviews research literature pertaining to trust in automated systems. Based on the review, we argue that trust in automation has many similarities with trust in the interpersonal domain, but also several unique dynamics and influences. Existing research has focused primarily on trust in automation that has an executive or control function, and to a lesser extent, has considered trust in automation that is designed to present information to operators (e.g. decision aids). We maintain that although there are many similarities between trust in automation and interpersonal trust, the dynamics of trust in automation also have some distinct qualities. Several models related to trust in automation have already been developed; in this report, a comprehensive -- although still preliminary -- model of trust in military automation is proposed. Several sets of factors are likely to impact on the development of trust in automation, including properties of the automation, properties of the operator, and properties of the context in which interaction with automation occurs. The consequences of trust in automation have yet to be fully explored. Based on this review, measures and methods to study trust in automation are considered, and a program of research to study trust in automated systems is described.

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Keywords
Literature review;Trust;Automated systems;Military;Trust Literature Review;Teams and Trust
Report Number
DRDC-TORONTO-CR-2003-096 — Contractor Report
Date of publication
23 Jun 2003
Number of Pages
136
DSTKIM No
CA023145
CANDIS No
520342
Format(s):
Electronic Document(PDF);CD ROM

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