Calibration of Trust and Distrust

Évaluation de la Confiance et de la Méfiance

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Authors
  1. Adams, B.D.
Corporate Authors
Defence R&D Canada - Toronto, Toronto ONT (CAN);Humansystems Inc, Guelph ONT (CAN)
Abstract
Calibration is posited to play a key role in the development and maintenance of trust and distrust, but current literature gives little clear direction on exactly how this calibration might occur. This paper proposes a preliminary model of trust calibration and explores the process in detail. More specifically, trust calibration is initiated when mismatches occur between one’s expectations about the outcome of a trust decision in comparison to the actual outcome. At this point, sensemaking or an attempt to understand the violation occurs, after which responsibility for the violation is assigned. When another person is seen as culpable, an assessment of intentionality is undertaken, in which the motives of the trustee are assessed. Seeing a trustee as both responsible and as having malevolent intention sets the stage for distrust, whereas viewing this person as responsible but not malevolent simply lessens existing trust. Other factors that impact on trust calibration processes are also considered.

Il y a un résumé en français ici.

Keywords
Calibration;Trust;Distrust
Report Number
DRDC-TORONTO-CR-2005-232 — Contractor Report
Date of publication
02 Nov 2005
Number of Pages
15
DSTKIM No
CA026623
CANDIS No
524521
Format(s):
Electronic Document(PDF)

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