Taking Trust to the Field – Pilot Study on Trust and Communication in Teams

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Authors
  1. Adams, B.D.
  2. Bruyn, L.
Corporate Authors
Defence R&D Canada - Toronto, Toronto ONT (CAN);Humansystems Inc, Guelph ONT (CAN)
Abstract
This paper describes the results of a pilot study to explore trust in teams and team communication. A field trial involving 24 Canadian infantry soldiers in Fort Benning, Georgia was undertaken in conjunction with the Soldier Information Requirements Technology Demonstrator (SIREQ-TD). This trial involved 3 sections conducting at least 8 tactical assault missions over the course of several days. Teams were required to manoeuvre on assigned routes through a heavily wooded area, to dispatch an enemy sniper encountered enroute, and to overtake two enemies occupying a defensive position at the final destination. After each mission was completed, trust within the team was measured using the Trust in Teams Scale (Adams & Bruyn, 2003). During each mission, all communications were logged using a radio system. All communications were analyzed into discrete transmissions, and coded by type (transfer, request for information, acknowledgement), function (related to location, status), and referent (friendly or enemy) according to a classification system developed by Entin et al. (1993). In addition, the content of communications was also analysed for trust relevant events, in accordance with our existing model of trust in small teams (Adams & Webb, 2002).

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Keywords
trust;teams;team communication;Trust in Teams Scale
Report Number
DRDC-TORONTO-CR-2005-092 — Contractor Report
Date of publication
23 Feb 2005
Number of Pages
29
DSTKIM No
CA026644
CANDIS No
524537
Format(s):
Electronic Document(PDF)

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