Trust in culturally diverse teams

Confiance au sein des équipes diversifiées sur le plan culturel

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Authors
  1. Brown, A.L.
  2. Adams, B.D.
  3. Famewo, J.J.
  4. Karthaus, C.L.
Corporate Authors
Defence R&D Canada - Toronto, Toronto ONT (CAN);Humansystems Inc, Guelph ONT (CAN)
Abstract
As the Canadian Forces is becoming more culturally diverse and personnel are increasingly involved in complex multinational coalition operations, a critical issue is how military teams will be able to work efficiently and effectively despite the challenges posed by diversity. One of the major challenges for future military teams is that perceived differences among teammates could impede the development and maintenance of trust. This study investigates the impact of cultural diversity on trust in teams and on the management of trust violations within these teams. Reserve force military personnel (n = 106) were recruited to participate in this study. Participants were asked to imagine themselves in a specific operational context with a hypothetical teammate. Participants were provided with a demographic profile about a hypothetical teammate, purported to be either from a similar culture (United States), a different culture (Bulgaria), or a very different culture (Sierra Leone). Participants then read an operational scenario involving themselves and the hypothetical teammate. In half of the missions, the teammate was depicted as committing a potential trust violation, with the other half of the missions having no violation. Pre and post-mission questionnaires examined participants’ trust and expectations about their teammate and mission success. Teammate behaviour attributions and ‘willingness to risk’ were assessed only post-mission. Findings showed that cultural similari

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Keywords
Canadian Forces;cultural diversity;military;teams;trust
Report Number
DRDC-TORONTO-CR-2008-097 — Contractor Report
Date of publication
01 Sep 2008
Number of Pages
100
DSTKIM No
CA031825
CANDIS No
530800
Format(s):
Electronic Document(PDF)

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