Improving the Usefulness and Acceptability of Automated Detection and Tracking Systems

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Authors
  1. McFadden, S.
  2. Lauz, M.
  3. Stanger, K.
Corporate Authors
Defence R&D Canada - Toronto, Toronto ONT (CAN)
Abstract
Automation is being introduced increasingly in an effort to improve the accuracy and timeliness of information processing within complex computer-based systems. One task that has received considerable attention in this respect is the detection and tracking of targets on sensor and tactical systems. However, initial experience with automated detection and tracking systems has been less than satisfactory. They are often seen as being unreliable and workload intensive. When they are perceived as being reliable, operators often fail to monitor them adequately. Most of the effort to improve the performance of these systems has focused on finding better algorithms. In contrast, the research presented in this paper has focused on understanding when and how operators make use of automated detection and tracking systems and the conditions under which they are likely to improve performance and reduce workload. This paper summarizes the most pertinent results of our research examining human use of a simulated automated detection and tracking system as a function of reliability, workload, and experience. Our research shows that each of these factors impacts on system performance and on the perceived and actual usefulness of the automated system. Best performance tends to be associated with a moderately reliable tracking system with a low false detection rate while perceived reliability tends to be associated with low workload. Under low workload conditions, the operators' ability to dete
Date of publication
01 Jan 2009
Number of Pages
11
DSTKIM No
CA032798
CANDIS No
531993
Format(s):
Electronic Document(PDF)

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