Knowledge Services – A Synthesis of Best Practices


  1. Simard, A.J.
  2. Jourdeuil, P.
Corporate Authors
Director Research and Development Knowledge and Information Management, Ottawa Ont (CAN)
This handbook describes how Defence Research and Development Canada (DRDC) can evolve from a traditional knowledge business into an adaptive knowledge organization. Success in the 21st century knowledge society of accelerating change, increasing complexity, global connectivity, and decreasing resources will require rapidly creating, efficiently managing, and effectively using knowledge as our core strategic resource. This synthesis of best practices provides a framework for becoming a dynamic, learning, and adaptive knowledge organization across the full depth and breadth of DRDC’s interests. The framework comprises three broad themes. Knowledge manageability incorporates four manageability regimes – authoritative hierarchy, organizational structure, negotiated agreement, and responsible autonomy that provide a conceptual foundation for creating, managing, and using knowledge in the context of an S&T agency. Knowledge management has evolved through three generations. Assets focus on managing explicit knowledge; sharing emphasizes interactions between individuals and communities; and social networking facilitates collaboration, peer production, and synergy. All three generations are needed to realize the full potential of knowledge management. Knowledge work is viewed from a systems perspective. Inputs bring external S&T capacity, intelligence, research priorities, and operational needs into DRDC. Work manages projects, creates knowledge, and develops products and services

Il y a un résumé en français ici.

Report Number
DRDC-CORPORATE-TR-2012-011 — Technical Report
Date of publication
01 Dec 2012
Number of Pages
Electronic Document(PDF)

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