Trust Violation and Trust Repair Strategies within the Whole of Government Context

L’abus de confiance et les stratégies de rétablissement de la confiance dans le contexte pangouvernemental

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Authors
  1. Thomson, M.H.
  2. Adams, B.D.
  3. Filardo, E-A.
  4. DeWit, Y.C.
  5. Flear, C.R.
Corporate Authors
Defence R&D Canada - Toronto, Toronto ONT (CAN);Humansystems Inc, Guelph ONT (CAN)
Abstract
This report was conducted with the aim of gaining insight into the nature of trust violations between various interagency departments, such as the Canadian Forces (CF) and other government departments (OGDs) and the goal of identifying effective trust repair strategies. This work is in support of Defence Research and Development Canada (DRDC) Toronto Applied Research Program (ARP) investigating interagency trust. It has three components; first, a review of the most recent literature was conducted to aid in the understanding of the various aspects of trust, including the features of trust violations (e.g., timing) and the precursors to trust repair (e.g., cultural differences). Second, a scenario-based empirical study was used to assess the impact of trust violations as well as trust restoration strategies that most effectively and efficiently restore trust in the whole of government (WoG) context. Finally, using data from a previous study (Thomson, Adams, Hall, Brown, & Flear, 2011), a qualitative analysis was conducted, looking at WoG military and civilian subject matter experts’ (SMEs) responses to WoG pre-deployment training and recommendations for future education and training. SMEs emphasized the need for integrated WoG education and training, and the retention of personnel with WoG experience.

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Keywords
trust violation;interagency;canadian forces;trust repair;whole of government;training
Report Number
DRDC-TORONTO-CR-2012-085 — Contractor Report
Date of publication
01 Mar 2012
Number of Pages
94
DSTKIM No
CA037096
CANDIS No
536786
Format(s):
Electronic Document(PDF)

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