Case Study – Measuring the Impact of Knowledge Management Activities on Program Outcomes

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Authors
  1. McIntyre, S.
  2. Dalkir, K.
Corporate Authors
Defence R&D Canada - Centre for Security Science, Ottawa ONT (CAN)
Abstract
Knowledge management (KM) is a challenging domain to apply to the problems of an organization. Determining whether it has any influence on the ability to achieve organizational goals is doubly tricky. As the adage goes, “we can’t manage what we can’t measure.” This case study describes the trial of a measurement process that showed promise in actually indicating whether KM activities could impact the desired goals of the organization.
Keywords
Knowledge Management;Measuring Impact;Return on Investment;CRTI
Report Number
DRDC-CSS-SL-2013-002 — Scientific Literature
Date of publication
31 Mar 2013
Number of Pages
12
DSTKIM No
CA037722
CANDIS No
537560
Format(s):
Electronic Document(PDF)

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