In-Service Support – Best Practices of Selected Countries

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Authors
  1. Berkok, U.
  2. Penney, C.
  3. Skogstad, K.
Corporate Authors
Defence R&D Canada - Centre for Operational Research and Analysis, Ottawa ON (CAN);Royal Military Coll of Canada, Kingston ONT (CAN);Queen's Univ, Kingston ONT (CAN)
Abstract
In-Service Support (ISS) provides operational value to defence management in terms of the availability and reliability of equipment during missions and training and it extends the overall life of the equipment. This paper takes a two-pronged approach to analyzing ISS activities: firstly, key theoretical aspects are considered, with in-depth analysis on long-term and relational contracts in ISS provision, considerations pertaining to in-house contracting versus private sector subcontracting, and issues in long-term contracts. Secondly, the approaches to ISS management employed by three countries - Australia, France and The United Kingdom - are examined, along with a detailed analysis of the European multinational armament organization OCCAR. This analysis finds, among other things, a preference towards the inclusion of off-ramps in support contracts, as well as an emphasis of including the private sector in support activities whenever feasible.

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Report Number
DRDC-CORA-CR-2013-161 — Contractor Report
Date of publication
01 Oct 2013
Number of Pages
96
DSTKIM No
CA038228
CANDIS No
538246
Format(s):
Electronic Document(PDF)

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