Digital Volunteer Supported Recovery Operations Experiment

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Authors
  1. Kaminska, K.
  2. Dawe, P.
  3. Forbes, K.
  4. Duncan, D.
  5. Becking, I.
  6. Rutten, B.
  7. O'Donnell, D.
Corporate Authors
Defence Research and Development Canada, Centre for Security Science, Ottawa ON (CAN);International Safety Research Inc, Ottawa ON (CAN)
Abstract
The digital volunteer supported recovery operation experiment focused on integrating social media and digital volunteers into recovery efforts from a simulated hurricane impacting the Halifax region. A closed, web-based experiment portal simulating popular social media applications (Facebook, Twitter, YouTube, etc.) was used to deliver a high volume of pre-generated injects to prompt participant reactions and to enable experiment participants to interact with one another in a risk-free environment. As the experiment unfolded, participants coordinated actions and resources, addressed rumours and misinformation and carried out other disaster management strategies in real-time in response to the evolving conditions. The experiment demonstrated that social media aided cooperation between digital volunteers, emergency management officials and humanitarian workers along with deliberate engagement with the public through the use of social media leads to improved recovery outcomes. The experiment allowed participants to learn about social media practices and opportunities, refine internal processes, identify existing and potential barriers and test the validity of their concerns. The experiment made a significant contribution towards advancing the field of social media in emergency management and digital volunteering in Canada.

Il y a un résumé en français ici.

Keywords
social media;digital volunteers;emergency management;disaster management;crisis communication
Report Number
DRDC-RDDC-2015-R035 — Scientific Report
Date of publication
01 Apr 2015
Number of Pages
94
DSTKIM No
CA040339
CANDIS No
801344
Format(s):
Electronic Document(PDF)

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