Building a Framework for Calgary’s Emergency Volunteers


  1. Waldman, S.
  2. Verga, S.
  3. Godsoe, M.
Corporate Authors
Defence Research and Development Canada, Centre for Security Science, Ottawa ON (CAN)
This report reflects collaborative work between the Calgary Emergency Management Agency and Defence Research and Development Canada’s Centre for Security Science (DRDC CSS) to develop a Framework for Emergency Volunteering in Calgary. At the same time, this report provides guidance to other municipalities in Canada for how they can begin to plan their own frameworks for drawing community-based volunteering assets into emergency relief and recovery. During the 2013 Alberta Floods, a large number of spontaneous volunteers came forward in Calgary to assist their fellow citizens with emergency relief and recovery tasks. Many of these Calgarians were unaffiliated with any emergency volunteering organization but responded to either emergent volunteer organizations or calls for volunteers from the City of Calgary, both of which were circulated on social media. The City of Calgary was recommended to develop a framework for coordinating unaffiliated citizen volunteers so that in future emergencies they may constitute a more reliable and well integrated element of the emergency management system. This report documents a capability-based planning approach to building a framework to integrate volunteers with the official disaster response. This approach was developed by DRDC CSS and applied during a session in Calgary in which emergency stakeholders collaborated to frame areas where spontaneous volunteers could contribute after an emergency. Workshop participants also began to sketch o

Il y a un résumé en français ici.

emergency volunteering;emergency management;spontaneous volunteers;community resilience
Report Number
DRDC-RDDC-2016-R128 — Scientific Report
Date of publication
01 Jul 2016
Number of Pages
Electronic Document(PDF)

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