Manning level and shift schedule analysis for the Combined Aerospace Operations Centre

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Authors
  1. Petryk, M.W.P.
  2. Ladouceur, D.J.
Corporate Authors
Defence Research and Development Canada, Centre for Operational Research and Analysis, Ottawa ON (CAN)
Abstract
The Combined Aerospace Operations Centre (CAOC) at 1 Canadian Air Division (1 CAD) operates primarily on two shifts of twelve hours each to provide 24 hour manning. This is atypical amongst NORAD Aerospace Operations Centres, most of which operate on three shifts of eight hours each. The Operational Research and Analysis Directorate (ORAD) at 1 CAD was tasked to determine how the efficacy of the CAOC might be affected/improved by changes in shift scheduling. Meetings with CAOC personnel and an analysis of three years' worth of shift schedules revealed that, in the present state, a move to 8 hour shifts is unadvisable since the CAOC is undermanned. A move to 8 hour shifts is only recommended if the CAOC achieves proper manning levels by being able to realizes no-fail mechanisms which prevent crews from working when not scheduled. Some recommendations are indepenedent of shift scheduling and include having the outgoing shift deliver the morning brief to the General Officer, implementing late shift starts and tracking and increasing the Senior Operations Duty Officers' (SODOs) rates of participation in exercises.

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Keywords
Manning;shift;shift work;schedule;scheduling;work;sleep;error;error rate;health;operations;operational
Report Number
DRDC-RDDC-2018-R162 — Scientific Report
Date of publication
01 Jun 2018
Number of Pages
34
DSTKIM No
CA047014
CANDIS No
807533
Format(s):
Electronic Document(PDF)

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