Organizational Trust in the Canadian Army – Psychometric and Descriptive Analyses of the 2010 Canadian Forces (CF) Retention Survey


  1. Thompson, M. M.
  2. Hendriks, T. L.
Corporate Authors
Defence Research and Development Canada, Toronto Research Centre , Toronto ON (CAN)
In 2014, Defence Research and Development Canada – Toronto Research Centre began research investigating the nature and impact of organizational trust for the Canadian Army (Thompson & Gill, 2015). The current research begins to address a foundational recommendation made by Thompson and Gill: to develop a reliable and valid measure of an individual’s trust in their organization for a military context. The current research report pursues this recommendation, conducting secondary data analyses of the 2010 Canadian Forces (CF) Retention Survey (Koundakjian & Goldenberg, 2012) to provide initial tests of the psychometric properties of two potential approaches to the measurement of organizational trust in a military context. The first is a 5-item organizational trust scale originally included in the 2010 Retention Survey, and the second is an 18-item scale drawn from other existing measures in the 2010 Retention Survey. As the 18-item measure includes items from a variety of other measures, it acts as essentially a proxy measure based on items that conformed to the operational definition of organizational trust outlined in Thompson and Gill (2015). Initial psychometric analyses revealed that the two approaches to assessing organizational trust were of some value and, overall, produced similar patterns of results. Supporting the initial validity of two measures of organizational trust, higher levels of organizational trust were significantly positively associated with greater or

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Organizational Trust;Canadian Army;Descriptive and Psychometric Analyses
Report Number
DRDC-RDDC-2018-R247 — Scientific Report
Date of publication
01 Dec 2018
Number of Pages
Electronic Document(PDF)

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