An Emergency Center Call Taker Task Analysis
- Authors
- Corporate Authors
- NATIONAL RESEARCH COUNCIL CANADA, OTTAWA ON (CAN) DIGITAL TECHNOLOGIES RESEARCH CENTRE;DEFENCE RESEARCH AND DEVELOPMENT CANADA, CENTRE FOR SECURITY SCIENCE, OTTAWA ON (CAN)
- Abstract
- Much of the emergency response literature focuses on disaster response [1, 2, 3]. In contrast, our focus in this article is primarily on day-to-day emergencies (such as automobile accidents) rather than disasters (such as a hurricane). There are several differences between emergency response and disaster response that affect tasks, workflows, and roles. These differences make it difficult to generalize findings from disaster response to emergency response. Our study of day-to-day operations of an emergency call center therefore contributes to an underrepresented literature.
- Keywords
- Emergency/Crisis Management;First Responder;Task Analysis
- Report Number
- DRDC-RDDC-2021-C256 — Contract Report
- Date of publication
- 01 Oct 2021
- Number of Pages
- 4
- DSTKIM No
- CA061193
- CANDIS No
- 813964
- Format(s):
- Electronic Document(PDF)
Document 1 of 1
- Date modified: